Page 6 - Stellaco

Pennine Stone TecCast TecLite
TecLite TecStone Pennine Stone

CUSTOMER SPERVEICNE NINEPennine Stone TecCast TecLite
TecStone Pennine Stone TecCast TecLite TecStone Pennine Stone
TecCast TecLite TecStone Pennine Stone TecCast TecLite TecStone
TecStone Pennine Stone TecCast TecLite TecStone Pennine Stone

At Pennine we recognise customer satisfaction as
being at the very core of our business.

For this reason every one of our customers is
handled by a dedicated team headed by a Technical
Account Manager. In this way our clients have the
reassurance of a single point of contact for all
matters relating to any of their contracts with us.

Fromthereceiptof anenquirytherelevantCustomer
Service Team will ensure that fully quantified and
priced schedules are prepared for each element, or
plot, on a particular development. These schedules
will detail the items required on the project.
Even at this early stage each component will be
allocated product references and estimated weights
calculated for every item. Further information such
as suggested lifting eyes etc. is also included within
each quotation.

At order stage full workshop and, where required,
construction CAD drawings can be produced for
client approval. Once matters are finalised and
details agreed the quote will be updated. In this
way subsequent order acknowledgements, delivery
notes and invoices can be easily reconciled by the
client’s accounts department.

Finally, after manufacture of the products, the
team will liaise with site to arrange delivery. The
whole process will be carried out within the agreed
time period ensuring that our customers receive
the goods they need when required.

Custom & Bespoke Designs
Pennine has an extensive range of standard
architectural components. Alternatively, by
utilising the company’s state-of-the-art mould
shop and production facilities, Pennine’s craftsmen
can produce custom-made moulds, to individual
specifications, in any quantity. Pennine’s
experienced staff would be pleased to discuss your
requirements in order to provide the complete cast
stone supply solution.

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